Return & Refund Policy

At Vishvas Oil Maker Pvt. Ltd. ("we", "us", "our"), we want you to be happy with your purchase. This policy explains when you can return, replace or get a refund for products bought from www.vishvasoilmaker.com.

1. Damaged, Defective or Wrong Product

If you receive a product that is damaged in transit, has a manufacturing defect, has missing parts or is different from what you ordered:

  • Inform us within 48 hours of delivery on WhatsApp at +91 78200 78678 or by email at support@vishvasoilmaker.com.
  • Share your order number, clear photos and a complete unboxing video (from opening the sealed package).
  • After checking, we will send the missing part, repair the product or replace it, free of cost.

Claims made after 48 hours or without an unboxing video may not be accepted.

2. Return for Other Reasons

If you want to return a product for any other reason, you can request a return within 7 days of delivery only if:

  • The machine is unused (no seeds, spices or any material has been processed in it).
  • It is in its original packing with all parts, accessories, manual and invoice.
  • It has no physical damage or scratches.

In such cases, the return shipping charges will be paid by the customer, and the original shipping charges (if any) will not be refunded.

3. Non-Returnable Cases

Returns or refunds will not be accepted for:

  • Machines that have been used, as they cannot be resold for hygiene and quality reasons.
  • Commercial machines after installation, and customised or specially manufactured orders.
  • Damage caused by misuse, wrong voltage, power fluctuation, accidents or repair by unauthorised persons.
  • Dissatisfaction due to oil output or grinding results that vary with seed/spice quality, moisture or operation.
  • Requests made after 7 days of delivery.

Problems with a used machine are covered under our 1-year warranty against manufacturing defects, as explained in our Terms & Conditions.

4. Return Process

  • Contact us first. Do not send any product back without our approval.
  • Our team will check your request and share the return address and instructions.
  • Pack the product safely in its original packing. We are not responsible for damage during return shipping due to poor packing.
  • Once we receive the product, our team will inspect it within [3–5] working days.

5. Order Cancellation

You can cancel your order before it is dispatched and get a full refund. Once the order is dispatched, it cannot be cancelled, but you may request a return as per this policy. Customised or bulk commercial orders cannot be cancelled after production has started.

6. Refunds

  • After the returned product passes inspection, the refund will be processed within [5–7] working days.
  • Refunds are made to the original payment method. For bank transfer or other payments, the refund is sent to the bank account you provide.
  • It may take a few extra days for the amount to show in your account, depending on your bank.
  • Payment gateway charges or deductions for missing parts or damage, if any, will be informed before the refund.

7. Replacement

Replacements are subject to stock availability. If the same product is not available, we will offer a similar product or a refund.

8. Contact Us

Vishvas Oil Maker Pvt. Ltd.
102, Deepkamal 2, Nr. Zoo Park, Sarthana Jakat Naka, Varachha Road, Surat, Gujarat 395006, India
Email: support@vishvasoilmaker.com
Phone/WhatsApp: +91 78200 78678