Privacy Policy

Vishvas Oil Maker Pvt. Ltd. ("Vishvas Oil Maker", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit www.vishvasoilmaker.com, contact us, or buy our oil press machines, masala grinders and other products, and how we use, share and protect that information. By using our website or sharing your information with us, you agree to this Privacy Policy.

1. Information We Collect

Information you give us:

  • Name, mobile number, email address and city/state when you fill our enquiry form, contact form, distributor form or message us on WhatsApp.
  • Billing and shipping address, GST number and company name (for business customers) when you place an order.
  • Account details (name, email, password) if you create an account on our website.
  • Product reviews, photos, videos and feedback you choose to submit.
  • Any details you share with us over phone calls, email or WhatsApp regarding orders, service, warranty or complaints.

Information collected automatically:

  • IP address, browser type, device information, pages visited, time spent on pages and the website that referred you.
  • Information collected through cookies and similar technologies (see Section 5).

Payment information: Online payments are processed by secure third-party payment gateways. We do not see or store your full card number, CVV, UPI PIN or net banking password. For bank transfers, we only keep the transaction details needed to confirm your payment.

2. How We Use Your Information

  • To process, confirm, invoice (including GST invoices), ship and deliver your orders.
  • To respond to your enquiries and share product details, quotations and demo videos.
  • To provide installation guidance, after-sales service and warranty support.
  • To send order updates through SMS, email, phone calls or WhatsApp.
  • To send offers, new product information and updates, only where you have agreed to receive them. You can opt out at any time.
  • To improve our website, products and customer experience.
  • To prevent fraud and keep our website secure.
  • To comply with legal, tax and accounting requirements.

3. Sharing of Your Information

We do not sell or rent your personal information. We share it only with:

  • Courier and logistics partners – to deliver your order.
  • Payment gateways and banks – to process payments and refunds.
  • Service providers – such as our e-commerce platform (Shopify), email/SMS/WhatsApp services, and analytics and advertising tools, who work for us under confidentiality obligations.
  • Authorised dealers or service technicians – only where needed for installation or service in your area.
  • Government or legal authorities – when required by law, court order or to protect our legal rights.

4. International Customers and Data Storage

We sell our machines in India and export to other countries. Our website is hosted on Shopify, so your information may be stored or processed on secure servers outside India. We take reasonable steps to ensure your data is protected wherever it is processed.

5. Cookies and Tracking

Cookies are small files stored on your device. We use them to keep items in your cart, remember your preferences, understand how visitors use our website, and show relevant advertisements. We may use tools such as Shopify Analytics, Google Analytics and Meta (Facebook/Instagram) Pixel. You can block or delete cookies in your browser settings, but some parts of the website may not work properly.

6. Data Security

Our website uses SSL encryption (https) and we follow reasonable security practices to protect your information from unauthorised access, misuse or loss. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only as long as needed for the purposes in this policy, including warranty and service support. Order and invoice records are kept for the period required by tax and accounting laws (such as GST law). After that, the data is deleted or anonymised.

8. Your Rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • Request a summary of the personal information we hold about you.
  • Ask us to correct, update or complete your information.
  • Ask us to delete your information, unless we must keep it by law.
  • Withdraw your consent for marketing messages at any time.
  • Raise a complaint with our Grievance Officer.
  • Nominate another person to exercise these rights in case of death or incapacity.

To use any of these rights, email us at support@vishvasoilmaker.com.

9. Children's Privacy

Our website and products are meant for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared information with us, please contact us and we will delete it.

10. Third-Party Links

Our website has links to YouTube, Facebook, Instagram, WhatsApp, IndiaMART and other websites. We are not responsible for the privacy practices of these websites. Please read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Grievance Officer and Contact Us

For any questions, complaints or requests about your personal information, contact our Grievance Officer:

Company: Vishvas Oil Maker Pvt. Ltd.
Address: 102, Deepkamal 2, Nr. Zoo Park, Sarthana Jakat Naka, Varachha Road, Surat, Gujarat 395006, India
Email: support@vishvasoilmaker.com
Phone: +91 78200 78678
Working hours: Monday to Saturday, 08:00 AM to 08:00 PM

We will acknowledge your complaint within 48 hours and try to resolve it within 30 days.